At Wakatobi, your peace of mind is crafted into our DNA.
In our hyper-connected world, it’s a simple luxury to get away and unplug. Whether you are swimming beside breathtaking wildlife, enjoying a personalized itinerary on a nearby deserted island, or letting the dazzling night sky relax your soul–at Wakatobi, your tranquility is our specialty. While the affairs of the outside world fade away, the Wakatobi team maintains close contact with the outside world so you don’t have to. Even so, guests can still easily reconnect and attend to business or resolve unexpected events if the need arises.
Multiple lines of communication
After flying into our private airstrip and taking a boat ride to Wakatobi Resort, you may start to feel like you are a million miles from civilization. In reality, the resort is strategically linked to the global communications grid through various technologies. Even in our most private villas, guests enjoy reliable internet and email access via Starlink satellite, with a terrestrial backup connection in place to ensure uninterrupted service, even during inclement weather.
The islands of the Wakatobi region now have cellular service, enabling you to send and receive SMS texts and make voice calls anywhere in the world. In case of a network outage, you can still communicate through our on-site satellite phone system. Additionally, the region retains its traditional method of long-range radio transmissions, which served as its primary form of communication in the past. Although your relaxation is our priority, ultimately, the entire world is just a call, text or email away.
Backup from Bali
Behind the scenes, Wakatobi administration maintains constant contact with our central office in Bali and will provide prompt attention to all manners of guest needs and unforeseen contingencies. Our director of operations, Crispin Jones, and concierge Stijn Loones and his team coordinate everything from last-minute itinerary changes to emergency response efforts and the fulfillment of special requests.
“I discovered two items that I needed and didn’t bring,” recalls guest Andy Bernat. “One was a set of tiny magnets for my camera strobe. Stijn tracked them down in Singapore, had them overnighted, and put everything on the next flight to the resort. There’s nothing like Wakatobi service!”
In some cases, requests to the Bali team may be as simple as procuring and sending specialty items such as almond milk or scent-free laundry soap. Other times, fast reactions are called on to provide prescription refills or replacements of important medications.
Anticipating the unexpected
Wakatobi has well-established protocols that have resulted in an exemplary record of safe diving throughout our twenty-nine years of service. We have procedures in place to passively and unobtrusively enhance the safety and well-being of our guests, and every effort is made to ensure guest comfort and happiness at all times.
Nonetheless, even when risk assessments are made and necessary precautions are taken, accidents can still happen. Wakatobi stands out from many other resorts operating in remote destinations because of its unique response to those situations.
Wakatobi’s dive experience managers and operations crew are always close at hand to offer assistance while guests are in the water or aboard our vessels. For an added degree of guest safety, all Wakatobi guides carry a Nautilus marine rescue GPS unit. When activated, these units promptly transmit an alert to the radios onboard our boats and at the dive center. They also share the guide’s precise location with the boat-based GPS displays, enabling a swift response for assistance or retrieval.
Wakatobi has invested millions in creating and maintaining a world-class infrastructure that delivers both practical assurance and refined luxury. Our privately maintained airstrip not only dramatically reduces travel time to and from the resort, but it also reflects the exclusive ease of access that very few exclusive destinations can offer. In the unlikely event of a medical emergency, our dedicated runway, combined with medevac charters, allows us to quickly arrange appropriate evacuation. This level of readiness is a rare luxury, offering peace of mind without compromising the serenity of your experience.
Our nurse maintains a full stock of medical gear and medication, and there is a clinic on the neighboring island sufficiently equipped for general treatments.
Should a true medical emergency arise, our staff are well trained and prepared to make safety and required medical treatment the utmost priority. Fortunately, these emergency evacuations are rare, and more often than not, we arrange evacuations for reasons of comfort and security. In the majority of cases, the Wakatobi medical team can provide on-site solutions to routine inconveniences, like coral scratches or jellyfish stings, that may occur during your aquatic adventures with us.
The resort maintains a full stock of medical supplies and medication, and there’s a well-equipped clinic on the neighboring island that can provide general treatments. We kindly advise all our guests to verify their travel insurance coverage before embarking on your trip with us.
It is also important to consider purchasing supplemental dive insurance offered by firms such as Divers Alert Network (DAN), PADI, and Dive Assure, which may also include travel, gear, and accident coverage all in one comprehensive policy.
With these safeguards in place, you can fully immerse yourself in the serenity of Wakatobi—confident that, even in the most remote corners of the world, you’re never removed from reach.
Ready to visit our corner of the world? Contact us at office@wakatobi.com or complete a quick trip inquiry at wakatobi.com. A guest experience representative will be in touch with you to answer your questions and provide information about your next dream dive vacation.
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