At your service

“The upgrades are beautiful.” say Donna and Tom Pannke. “You all have a precious gift for making each guest feel unique and special. We return time and again because of your incredible service and hospitality.” Diving may be a sport that emphasizes self-reliance while in the water, but at Wakatobi, that doesn’t mean you’ll be on your own – either in the water or ashore. The primary mission of our dive guides is to enhance rather than restrict the dive experience, and to provide support service in everything from critter spotting and navigation to assistance in entering and exiting the water. “Wakatobi’s dive guides seem to love their vocation; their enthusiasm is contagious. It’s a real pleasure to dive with them,” says Debi Brown. Ashore, the resort’s philosophy of ultimate service is manifest from the time you step off the aircraft until the moment you depart. “I never ran into any staff who was not operating at the highest level of customer service; this is a resort full of friendly and helpful faces everywhere you turn,” says guest Vanessa Trask.“Every possible inconvenience and headache was stripped away,” she says.

Guests rave about special services arranged by the Wakatobi team, such as guided nature tours and romantic beach dinners. Photo by Wakatobi Dive Resort

Unless you’d prefer to do so, you need never handle or assemble your dive gear, and there is always a helping hand available to lift, carry or honor a special request. First time guests are often impressed when staff members greet them by name, but they soon become accustomed to an atmosphere where hospitality isn’t just a job, but a way of life. From attentive nanny services to catering private dinners on the beach, arranging island tours to ensuring special dietary requests, our staff takes pride in anticipating and following through on your every need.

“The standards of Wakatobi resort are those you expect from a high end luxury resort including rooms, facilities, food, etc. Top that with the luxury diving experience and the wonders you will be exploring underwater with your own private guide, this is a five-star experience,” says Fatema Al Hameli.

Unless you’d prefer to do so, you need never handle or assemble your dive gear, and there is always a helping hand available to lift, carry or honor a special request. First time guests are often impressed when staff members greet them by name, but they soon become accustomed to an atmosphere where hospitality isn’t just a job, but a way of life. From attentive nanny services to catering private dinners on the beach, arranging island tours to ensuring special dietary requests, our staff takes pride in anticipating and following through on your every need.

Time and time again

Whether it’s the scenic beauty of this beachfront retreat, the resort’s welcoming hospitality, the abundance and diversity of the marine life or simply the ability to escape the cares of the world in one of the most pristine and memorable settings on the planet, most everyone finds a reason to love Wakatobi. Small wonder then that so many guests depart with the promise “I’ll be back,” and soon find themselves planning their next visit.

It’s time for you to experience the joys of Wakatobi for yourself. Contact our office at office@wakatobi.com or complete a quick trip inquiry at wakatobi.com. A guest experience representative will be in touch with you to answer any questions and provide information about your next dream dive vacation.

Learn about other Pelagian liveaboard dive yacht here.

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